Records and retention
Updated November 6, 2026
What we keep after an agreement is signed, and for how long.
What is kept
The original document, the signed copy, the certificate of completion, each signer's attachments, and the event record with times, addresses and devices.
How it is kept
Files and events are stored append-only: they can be added to but not edited or deleted in place. That is what lets the record show if anything changed.
How long
For as long as the customer's account is active, and afterwards until the account owner asks us to export or remove them, subject to anything the law requires us to keep. Unsent drafts and expired links can be removed on request.
Getting a copy
Signers receive their signed copy and certificate when everyone has signed. Staff can download every file from the agreement page, and the API returns them to the customer's own systems.
Contact
Questions about this page: use the access form on the home page, or email gavin@paddock20.com.